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  • Call 0301-8445160 to create your return request

  • Fill in the returns form you received with your order

  • Repack your AutoKing.PK parcel securely with the product in the original undamaged manufacturer's packaging you received, on the time of delivery

  • Attach the return label, that you received with your order, to the top of the parcel (ensure that the delivery label is covered/secured)

  • Head to your nearest M&P drop-off point or wait for collection by our pick-up service

  • We will send you a tracking number via SMS

Returns Policy

  1. If your product is defective / damaged or the order is Incorrect/Incomplete at the time of delivery, please contact us within the applicable time period of return. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below
  2. Please note that not all products are eligible for a return, if the product is "No longer needed"
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy

You will always find the relevant terms on the product page (Return Policy tab).

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is not refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days).

Payment Method Refund Option Refund Time
All Refund Voucher 14 working days
Debit Card or Credit Card Debit Card or Credit Card 9-10 working days
Equated Monthly Instalments Credit Card 9-10 working days
Easypaisa / JazzCash Mobile Account Mobile Account 4-5 working days
Easypaisa / JazzCash Shop (OTC) Bank Deposit 6-7 working days
1 Link Bank Transfer Bank Deposit 4-5 working days
Cash on Delivery (COD) Bank Deposit 4-5 working days
AutoKing.PkVoucher Refund Voucher 1-2 working days